Purpose
This Privacy Policy pertains to Successful Minds and any affiliated entities (“Related Entities”) operating in Australia. It outlines how Successful Minds and its Related Entities (“the Company” or “we”) handle personal information in compliance with the Australian Privacy Act 1988 (Cth) [Privacy Act]. For further inquiries about this policy, please contact us at [email protected].
Exclusions
This policy specifically addresses the Company’s collection and management of personal information covered by the Privacy Act. It does not extend to personal information categories not governed by the Privacy Act.
Collection of Personal Information
The Company gathers and retains personal information from clients, customers, employees, contractors, and other individuals when necessary for business operations. This typically includes contact details and organizational roles. Additionally, for professional services provision, we may collect more detailed personal information such as Tax File Numbers (TFN), financial statements, and other pertinent data.
We primarily collect information directly from individuals through various channels such as forms, meetings, emails, telephone calls, website usage, or social media interactions. While anonymity or pseudonym usage may be impractical due to the nature of our business, exceptions may occur, such as during general feedback collection.
Use of Personal Information
We collect, hold, and utilise personal information for various purposes including service provision, responding to requests, maintaining client relationships, communication of service updates and industry developments, invoicing, recruitment, internal management, and other business-related activities. Failure to provide personal information may restrict our ability to perform these functions.
We may also use personal information for marketing purposes, including email communication. However, individuals have the option to opt-out of receiving marketing material by contacting us at [email protected]. If personal information is utilised beyond the scope of this policy, it will adhere to Privacy Act requirements.
Disclosure of Personal Information
Personal information is not routinely disclosed to external entities except in compliance with this policy, for service provision, safety concerns, business transfers, with consent, or as required by law. Non-personal, de-identified, or aggregated information may be shared for research or promotional purposes.
We engage service providers to enhance service quality and operational efficiency, ensuring their adherence to our privacy guidelines. Additionally, personal information may be shared with third-party providers as part of agreements or arrangements.
Privacy on Our Websites and Applications
This policy extends to personal information collected through our websites and applications, in addition to direct submissions. We may collect statistical data for website and application management purposes, using technologies like cookies and web beacons. Users can manage cookies through browser settings.
Security of Personal Information
We strive to maintain the security and accuracy of personal information through electronic and physical means, with access limited to authorized personnel. Industry best practices guide our information security protocols, aiming to retain information only when necessary.
Access to Information
Upon request, we provide access to personal information, except where permitted to withhold such information. Verification of identity may be required, and an administrative fee may apply in certain cases.
Corrections and Concerns
Individuals may request corrections to their personal information or address concerns regarding its handling. Requests for data deletion will be honored unless retention is necessary for legal or internal reasons. Any grievances regarding our privacy practices will be addressed promptly.
If you have further inquiries or complaints, please contact us. Alternatively, complaints may be lodged with the Australian Information Commissioner (www.oaic.gov.au) if deemed necessary.
